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Payment declined - While buying Double-entry App

Husain Alfaraj   ( User )

Commented 6 years ago

While buying Double-entry App, and after entering credit card details, I receive an error displaying "Payment declined".


When I try entring the card details again, I enter all the information correctly, I recieve an error displaying "Please select a card".

Denis Dulici   ( Admin )

Commented 6 years ago

Husain, the payment gateway we use says that the payment was declined by your bank. Please, try with another card or make sure that your card is open for international payments.

Husain Alfaraj   ( User )

Commented 6 years ago

Hi Denis, 


 


I have contacted with my Credit Card issuer (AMEX), they have confirmed that there was no payment request recieved, they have advised the you might be not supporting AMEX payment.

Denis Dulici   ( Admin )

Commented 6 years ago

Yes, that's correct. The payment gateway we use doesn't support AMEX. Can you please try with another Visa/Mastercard card?


Edit: Amex issue has been fixed.


Regards

Husain Alfaraj   ( User )

Commented 6 years ago

Ok, will try with another card. But I hope that you accept more payment methods, like AMEX, PayPal soon ;)

Calvin Levy   ( User )

Commented 5 years ago

Denis, I am receiving the same messages/errors when attempting to purchase the Double Entry app also.  I have attempted with two separate VISA cards.


While buying Double-entry App, and after entering credit card details, I receive an error displaying "Payment declined".  When I try entring the card details again, I enter all the information correctly, I recieve an error displaying "Please select a card".


Thanks, Calvin


 

Denis Dulici   ( Admin )

Commented 5 years ago

Hello Calvin,


Can you please make sure that your card is open for international payments?


Regards

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