Wave data import-export auth page not working

When we try to migrate the data from wave to Akaunting through wave app, an error page shows up instead. It's a recurring problem. We therefore can't insert our auth credentials. What can we do?

Error code: 8671e0766d294bd8b0b15886e2f6ce73

Thanks in advance.

Hi,

We have sent you an email regarding your issue. Could you please check your mailbox when you are available?

I seem to have a similar problem, although I don't even get an error message.

When using the Akaunting/Settings/Wave option it just comes up with:

By default, Akaunting ships with single-entry accounting features. However, after authentication, you will get 1 year free of usage of the Double-Entry app.

and a blanked out out 'Business Name' box that you can't edit and a 'Auth' button that clicking has no effect.

I assumed that I'd need to enter the Wave Client ID/Secret on this page to allow authorisation, but there is no ability to do so?

Am I missing something here (note this is on the Cloud version rather than self hosted)?

Hi Hamish,

You can send an e-mail to [email protected] regarding your case with the Wave app.