Forum

Ask, reply and learn. Join the community of Akaunting.

New Discussion

Access denied

Caroline Okello   ( User )

Commented 3 years ago

I have been denied access to the software. I was preparing an invoice. clicked on refresh and was completely denied access. Please help. It month end and I have invoices to send out. Thanks
Caroline

Melda Melda   ( User )

Commented 3 years ago

Hi Caroline,

Access deny issues can be related to security firewalls. You can access the system after a couple of hours of ban.

Caroline Okello   ( User )

Commented 3 years ago

Hi Melda,
Its month end and I have invoices to send out for a client. How many hours is a couple of hours?

Melda Melda   ( User )

Commented 3 years ago

It will be a maximum of 3 hours, if the issue still continues I will be checking for you.

Regards,

Caroline Okello   ( User )

Commented 3 years ago

Hi Melda,
It's been 3 hours since my ban and access is still denied. Please give me access to the system. I have deliverables to meet. Thank you
Caroline

Caroline Okello   ( User )

Commented 3 years ago

Melda please help me

Melda Melda   ( User )

Commented 3 years ago

As I checked you are using the Akaunting self-hosted. Therefore the first solution is that you should you to your database and then you should delete your IPs inside the following path

{YOUR_DB_PREFIX}_firewall_ips
{YOUR_DB_PREFIX}_firewall_logs

The second solution is that you can disable the firewall inside the ".env" file by making the following like that 'FIREWALL_ENABLED=false'

Caroline Okello   ( User )

Commented 3 years ago

Thank you very much Melda. May God bless you. Your solution worked. I am feeling happy now.

Melda Melda   ( User )

Commented 3 years ago

You are welcome, Caroline. Feel free to ask your questions anytime to me.

In the meantime, I will be sending you an email shortly. I will be happy if you could check it.

Regards,

Jj Reed   ( User )

Commented 3 years ago

Hi there, I am also struggling to create invoices, when I click add new nothing appears?

Please login or register to leave a response.

Showing 1 to 10 of 12 discussions