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Access Denied

Ilze   ( User )

Commented 3 years ago

I get access denied when try logging into the system please help

Ilze   ( User )

Commented 3 years ago

Not on this account, but another account

Ilze   ( User )

Commented 3 years ago

They are unable to log a ticket as well

Melda Melda   ( User )

Commented 3 years ago

Hi Ilze,

Access deny issues may be related to the firewall. If you are a cloud user your access will be coming back within 3-4 hours.

If you are using the Akaunting Self-hosted the first solution is that you should you to your database and then you should delete your IPs inside the following path

{YOUR_DB_PREFIX}_firewall_ips
{YOUR_DB_PREFIX}_firewall_logs

The second solution is that you can disable the firewall inside the ".env" file by making the following like that 'FIREWALL_ENABLED=false'

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