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Can't create Invoice

Слађана Вићентијевић   ( User )

Commented 3 years ago

Hi!
I have a problem creating an Invoice. When I want to Add an Invoice, the info is
"Oops! Something went wrong 500 Internal Server Error"

I uploaded a file with Invoices, but it didn't work. Never gotten status info to my email address.

I am not sure is it only for my account or others face the same problem?

Melda Melda   ( User )

Commented 3 years ago

Hello,

Thank you for the feedback. We could not reproduce the issue on our end and no users mentioned of this issue. I am trying to understand the root of the issue. If you are still getting this error could you please provide more information?

Regards,

Abdul Jabbar   ( User )

Commented 3 years ago

This is valid issue of throwing 500 Internal Error when creating Sales Invoice not with Purchase Invoice.

You can create Sales Invoice from Admin but not as a newly created user by Admin.

Try creating a new User and then log in and then create new sales invoice, it will show 500 Internal Error

Melda Melda   ( User )

Commented 3 years ago

Hello Abdul,

We could not reproduce the issue. Please make sure you give the right permissions to your User.

Слађана Вићентијевић   ( User )

Commented 3 years ago

Hello Melda and Abdul!

Thank you very much for answering!

I am the only use of the account.
I created an account.
When I open my profile there is info that I am a manager. I assume that means that I have admin rights. Is that correct?

I am using the app in Serbian, but I don't think it is a problem. Everything works except that feature.

When I open the Akaunting - Sales - Invoice - Add
I see the message:
Oops! Something went wrong
500 Internal Server Error
We will work on fixing that right away.

That's everything I know. I can add Bills under the Purchases, but not Invoices in the sector Sales

Слађана Вићентијевић   ( User )

Commented 3 years ago

It seems it was about the user rights.
I changed something, but it saved it too fast and I am not sure what happened. Now, I don't have access to my account. I can see my profile, but cannot manage users and accounts.
How I can have it back?

Melda Melda   ( User )

Commented 3 years ago

Hi,

You can change the roles of your Users from the phpMyAdmin Panel manually and then you will be able to access your Admin account.

Regards,

Melda Melda   ( User )

Commented 3 years ago

Hi Слађана,

Thank you for your feedback. We are working on fixing the issue. It will be fixed within this week.

Melda Melda   ( User )

Commented 3 years ago

Hi guys we fixed the issue regarding creating invoices.

T S T Asia Holdings (Pvt) Ltd   ( User )

Commented 3 years ago

Hi,

I am also facing this issue. Still I can't create invoices.

When I try to the Akaunting - Sales - Invoice - Add
I see the message:
Oops! Something went wrong
500 Internal Server Error
We will work on fixing that right away.

I am using this software on my own server and current version is 2.1.18.

Please help!!!

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