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Incorrect Income Summary

Geraint Williams   ( User )

Commented 6 years ago

My Dashboard and reports are giving incorrect amounts


 


For example,  I have 4 invoices  totalling £8142.24  yet  Total Incomes on Dashboard states £12,027.58


 


I have edited invoices before they are sent as some figures changed.


 


I am onV 12.11 and its a completely fresh install.


 


G

Batuhan Baş   ( User )

Commented 6 years ago

Hi Geraint,


Actually its associated with this currency, the default currency of our system is USD.


Firstly please check your default currency, i explain steps;


1- Dashboard


2-Options


3-Defaults


4-Default Currency (Dropdown Menu)


 


And last one i think check too your currency exchange rate, and i explain this steps too;


1-Dasboard (Again)


2-Options (Again)


3-Curreny


and you can process according to which currency you are using.


 


i hope my answer is compatible with your question :)


Have a nice day!

Geraint Williams   ( User )

Commented 6 years ago

Great Idea but the amounts are still very high compared to the invoice totals.


 


I have disabled all currency apart from GBP and set it at rate 1


 


I hoped it would resolve but it didnt  any other ideas?  When looking at the DB tables directly aI can see multiple entries (i assume due to my changes)


 


G

Batuhan Baş   ( User )

Commented 6 years ago

Problaly but if you process still same data you may encounter the same mistakes.


Old data may need to be deleted. I mean you may need to enter the same data again.


 

Geraint Williams   ( User )

Commented 6 years ago

Do you mean delete the invoices and re-enter ?

Batuhan Baş   ( User )

Commented 6 years ago

Yes Geraint, because if change your current exchange rate, system will not change the exchange rate of your old data. Because you changed the exchange rate now.


 


I hope i explained

Geraint Williams   ( User )

Commented 6 years ago

How do I resolve this,  remove all invoices and reenter ?

Batuhan Baş   ( User )

Commented 6 years ago

Yes Geraint, for all the invoices you want to change as exchange rate.

Geraint Williams   ( User )

Commented 6 years ago

THanks,  deleted all and readded,  all works fine ;)  Thanks for your help

Batuhan Baş   ( User )

Commented 6 years ago

I know this is hard way but we will try to make this job much easier.


Thanks your beautiful feedback and comments :) 


Have a nice day!

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