Forum

Ask, reply and learn. Join the community of Akaunting.

New Discussion

Invoice Output

Subalipack   ( User )

Commented 3 years ago

Hey guys

I've been doing some testing with how the invoice comes out from the recipient (customer) side but the email still comes out as 'Dear COMPANY NAME' instead of customer name.

Leonardo Gomes   ( User )

Commented 3 years ago

Hello Subalipack,

You have on Settings > Emails all templates submitted to Admin(You) and customer.
Try to look at it and check the right tag is assgined on the customer template

Subalipack   ( User )

Commented 3 years ago

Hi Leonardo!

I definitely checked. Here is what the code looks like.
"
Dear {customer_name},



We have prepared the following invoice for you: {invoice_number}.



You can see the invoice details and proceed with the payment from the following link: {invoice_number}.



Feel free to contact us for any questions.



Best Regards,

{company_name}"

When I send a test email, {customer_name} outputs as company name and {company_name} outputs as company email. I find this really weird and I think there's something wrong with Akaunting's tagging.

Please login or register to leave a response.

Showing 1 to 3 of 3 discussions