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One of the accounts dissapeared

Sergey Prokhorov   ( User )

Commented 3 years ago

I have one problem, that
I see 2 companies in Dashboard,
But when I enter one of the accounts I see only one company account?
Where is the second one?

Sergey Prokhorov   ( User )

Commented 3 years ago

There is no difference which one I enter, it opens only 1 account

Melda Melda   ( User )

Commented 3 years ago

Hello Sergey,

Correct me if I understand you wrongly, you are trying to see 2 different Companies' Dashboards at the same time, right? Can you please clarify your case so that I can help you?

Sergey Prokhorov   ( User )

Commented 3 years ago

No,
When I just login to accounting, i redirected to Your account dashboard where I have 2 companies for example A an B.
And no matter which I choose I redirected A company. And as Iam redirected directly to company A in the top left panel I cant choose company B, it is absent, but in the Your account dashboard I have company A and company B

Sergey Prokhorov   ( User )

Commented 3 years ago

Yesterday evening I saw the second account appeared and now disappeared ones again, what does it depend on?

Sergey Prokhorov   ( User )

Commented 3 years ago

second account= second company from the list

Melda Melda   ( User )

Commented 3 years ago

Hello Sergey,

We could not reproduce the issue that you had however, are you using the Akaunting self-hosted or on Cloud? Also, what is the version of your Akaunting?

Sergey Prokhorov   ( User )

Commented 3 years ago

Its on the Cloud last one 2.1.16-1

Sergey Prokhorov   ( User )

Commented 3 years ago

I can give you my account credentials for checking, but how is better to do that?

Sergey Prokhorov   ( User )

Commented 3 years ago

I have found the problem, it`s my fault, I have had 2 companies and 2 users. For user 1 I have 2 companies attached and for the second user, I have only 1 company attached for managing, Sorry for the inconvenience. Problem solved

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