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Installed App, not Available

Blair   ( User )

Commented 4 years ago

Hello, I just installed this today (self-hosted) and I installed the Receivables & Payables app. I see the module has downloaded to .../modules/ReceivablesPayables but the widgets do not appear when trying to set them up on my dashboard.

The only entry in the log is: roduction.DEBUG: Console command:: php artisan module:install receivables-payables 1 en-GB

An assistance would be greatly appreciated. Thanks

Michael Aleman   ( User )

Commented 4 years ago

You will probably want to submit a ticket for App support.
https://akaunting.com/tickets

Blair   ( User )

Commented 4 years ago

Okay thanks, I've added the php_binary setting to the .env file as per other suggestions but to no avail.

Blair   ( User )

Commented 4 years ago

I just noticed that the app I am trying to install does not show in my apps in my profile. Maybe that is because it is a free app, or may be related...

Blair   ( User )

Commented 4 years ago

So I can't open a ticket since I have not paid for an app yet. I am not buying an app until I know it will install and work, which is why I am testing with a free app. Turning debug on does not help.

Thoughts/help would be grateful.

Denis Dulici   ( Admin )

Commented 4 years ago

Hello,

That happens due to the PHP CLI set lower than the 7.2 version. Generally, in shared hosting with cPanel, Plesk, etc. panels where they offer Multi-PHP versions but set the lowest one for CLI, mostly 5.x version.

So please, ask your hosting provider to set the PHP CLI version 7.2 or higher.

Regards

Blair   ( User )

Commented 4 years ago

Hi Denis

Thanks,

This is what they have sent me as what I am set to:

PHP 7.3.20 (cli) (built: Jul 14 2020 19:18:12) ( NTS )
Copyright (c) 1997-2018 The PHP Group
Zend Engine v3.3.20, Copyright (c) 1998-2018 Zend Technologies
with the ionCube PHP Loader + ionCube24 v10.4.0, Copyright (c) 2002-2020, by ionCube Ltd.

Blair   ( User )

Commented 4 years ago

So, update to this, I verified with the host that PHP CLI is 7.3.20, that I am only using PHP 7.3.20 and my PHP_BINARY is set in the .env file (PHP_BINARY="opt/cpanel/ea-php73/root/usr/bin/php-cgi"
)..

I am not any further ahead in the app install. So I am wondering, is there a way to install the apps manually? Since they download, then I assume all I need to do is manually update the database?

Thanks

Denis Dulici   ( Admin )

Commented 4 years ago

The only reason is PHP CLI, wrong version and/or not working properly.

Unfortunately, we can't provide further server-side support. Here you get Akaunting installed within one-click and see it working:

https://bit.ly/akaunting-do-start

Blair   ( User )

Commented 4 years ago

I'll double check the CLI, thanks. So there is no manual way of installing the modules? There must be some way. I did make some progress manually, is there any database documentation?

Thanks again, maybe I'll get a support person who can confirm the CLI--it's too bad the error logging is not more detailed--unless there is something other than the debug console that can be flagged?

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