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New Installation hangs on Step 2 (database)

Veev   ( User )

Commented 2 years ago

Hi There!

I have checked and all requirements here are met: https://akaunting.com/docs/requirements

I have created a database and user in cPanel

I am installing and set the language and hit the next button.

When I get to Step 2, fill the fields, and click "Next" button, the button text changes to animated dots, apparently indicating that it's working.

But nothing ever happens. I left it an hour. I checked in cPanel and the database size is still zero.

the collation is also utf8mb4_unicode_ci.

How do I find out what is broken?

Thanks

Veev   ( User )

Commented 2 years ago

anyone here?

John IT Services   ( User )

Commented 2 years ago

I've encountered the same issue when using the GUI Web Interface to setup akaunting. You can try the following if your hosting provider gives you access to a user terminal, where you can run the following cmd;
(change the details as required, ensure that your database is created and "EMPTY" otherwise it will throw errors)

php artisan install --db-name="akaunting" --db-username="user" --db-password="password" --admin-email="[email protected]" --admin-password="123456"

Once the process has completed, you can then navigate to the site and finish the setup.

Veev   ( User )

Commented 2 years ago

Thank You John IT Services.

Franz Neumann   ( User )

Commented 2 years ago

Hi,

I have the same issue. Followed John IT Services instructions above and it still hangs. No error messages and all requirements met for set up.

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