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Reminders not working sing 3.1.12

Jamie Mclachlan   ( User )

Commented 4 weeks ago

Hi,

Invoice reminders have stopped working for me since updating to 3.1.12

The one click update stopped half way through, and I had to do the database migration from the command line.

Everything else seems to be working apart from that, and they used to work before.

Can any one shed some light?

Also can someone tell me the command line to force the reinstallation of a version

Thanks
Jamie

Cüneyt Şentürk   ( Admin )

Commented 5 days ago

As far as you mentioned, the problem you are experiencing is not related to the new version 3.1.12, which is related to the failure of Akaunting to update in a healthy way. As you mentioned, the software does not work properly because the update is interrupted.

I share the update article in your documentation, you can get help from there.

https://akaunting.com/hc/docs/on-premise/update/

Or if you are still having problems updating. You can ask for help from the Akauntin technical team by taking dedicated support.

https://akaunting.com/dedicated-support

Jamie Mclachlan   ( User )

Commented 5 days ago

Yes, it seems it was due to the update failure. Even though I redid the update via the command line and even ran the pending database migration, that didn't fix it.

I think what fixed it eventually, was just deleting the the contents of the 'Send After Due Days' field, saving the page, then adding them back. It looks like the data needed to be written to the database again.

On a secondary note, the update process has failed with the last few updates. I have my php timout at 300 seconds and it still seems to get stuck.

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